Managing Conflict

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Managing
Conflict

Credit Points: 5

GLH: 17

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Credits

5

Guided
learning hours

17

Assessment Word
Count

2500-3000

OBJECTIVE

Managing conflict takes resilience. It requires the ability to evaluate complex information, make evidence based judgements and act professionally within the bounds of organisational and legal frameworks. This unit is designed to equip the learner with strategies to manage conflict with confidence, find creative solutions and make difficult decisions.

LEARNING
OUTCOMES

Understand the types, causes, stages and impact of conflict within organisations

Understand how to investigate conflict situations in the workplace

Understand approaches, techniques, knowledge, skills and behaviours for managing conflict

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