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Managing Conflict

Aims of unit

Managing conflict takes resilience. It requires the ability to evaluate complex information, make evidence based judgements and act professionally within the bounds of organisational and legal frameworks. This unit is designed to equip the learner with strategies to manage conflict with confidence, find creative solutions and make difficult decisions.

LEARNING OUTCOMES

  • Understand the types, causes, stages and impact of conflict within organisations
  • Understand how to investigate conflict situations in the workplace
  • Understand approaches, techniques, knowledge, skills and behaviours for managing
    conflict
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