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Managing Quality
and Continuous Improvement

Aims of unit

Quality may be defined as excellence, capacity, grade, worth or meeting customer expectations. Whilst the definition for quality can easily be found in a dictionary it is much harder to develop and maintain. This unit looks at the challenge of developing quality within organisations. It focuses on embedding continuous improvement into working practices. On successful achievement of this unit learners will understand the scope and purpose of quality management, approaches, tools and techniques for managing quality and how to judge its success.

LEARNING OUTCOMES

  • Understand the scope and purpose of quality management within organisations
  • Understand approaches for managing quality
  • Understand the application of continuous improvement within organisations
  • Know how to judge the success of quality management
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